Terms and Conditions

Store Name: Ho Store / H O

Official Websites:

• ho-v.com

Support Email: [email protected]

Technical Support via Discord: https://ho-v.com/discord

Mobile Number: 0554619415

Introduction to the Usage Agreement

Welcome to H O.

These terms and conditions govern your use of the online store and all digital or technical services and products offered through it. Using the store, registering in it, or completing any purchase is considered the customer’s explicit acceptance of these terms and conditions.

This agreement applies to all dealings between the store and the customer, and is subject to the laws and regulations applicable in the Kingdom of Saudi Arabia, including in particular the E-Commerce Law, the Personal Data Protection Law, the Electronic Transactions Law, the Anti-Cyber Crime Law, and tax laws.

Article One: Definitions

1. The Store: H O, and includes the website, application, or any electronic platform affiliated with it.
2. The Customer: Any natural or legal person who uses the store, registers, or purchases through it.
3. The Product: Any digital or technical product, service, file, script, license, or content provided through the store.
4. The License: Authorization to use the product according to the store’s terms without transferring ownership of the product or its intellectual rights.
5. The Account: The customer’s account in the store to manage orders, licenses, and services.
6. The Product Page: The page that displays the product description, price, requirements, method of use, duration of support/updates if any, and any special terms.
7. The Agreement: These terms and conditions and any policies published in the store that are complementary to them (including the Privacy Policy and Refund Policy).

Article Two: Store Data, Means of Communication, and Documentation

1. The official means of communication: email [email protected], mobile number 0554619415, and support via Discord (https://ho-v.com/discord), which are the approved means for receiving requests, inquiries, complaints, and support.
2. The customer must use the official means only, and the store bears no responsibility for any communication through unauthorized parties or accounts.
3. The store has the right to update contact details, and the data published in the store is considered the approved reference.

Article Three: Customer Eligibility

1. The customer acknowledges that they have full legal capacity to deal with the store, or that they are at least eighteen years old.
2. Any person who is not legally qualified bears full responsibility resulting from their use of the store.
3. The customer undertakes to provide correct and updated data, and bears responsibility for any error or deficiency in it.
4. If the customer represents an entity, they acknowledge their legal authority to complete the purchase on its behalf.

Article Four: Accounts and Registration

1. The customer undertakes to maintain the confidentiality of their account details and password.
2. The customer bears full responsibility for all transactions carried out through their account.
3. The store must be notified immediately upon suspicion of any unauthorized use.
4. The store has the right to stop, suspend, or cancel the account when incorrect data is provided, the terms are violated, or misuse occurs.
5. It is not permitted to create more than one account to circumvent the store’s systems or the policies of licenses, support, or offers.

Article Five: Nature of Products and Services

1. All products are digital or technical (scripts, files, services, usage licenses, technical products).
2. The customer must read the product description, requirements, and method of use and ensure that it matches their needs before purchasing.
3. The store undertakes to provide the product according to the details shown on the product page or the order.
4. Features, support duration, updates, and activation method may differ from one product to another, and the reference is the product page description.
5. Some products may require an operating environment or technical requirements, and the customer bears responsibility for their availability before purchasing.
6. The store is not obligated to provide any features not mentioned on the product page or in an official offer issued by the store.

Article Six: Payment, Prices, and Invoices

1. Product prices are displayed in the store, and the customer reviews the final price before payment.
2. The store is not currently registered for Value Added Tax, and its prices do not include Value Added Tax. If the store becomes subject to registration in the future, prices will be displayed inclusive of tax and a tax invoice will be issued according to the laws.
3. The store issues an invoice/payment notice to the customer after completing each order, including the product description, total price, transaction date, and payment method.
4. The customer undertakes to pay the value of the product through the available payment methods.
5. The store has the right to modify prices or offers at any time, and this does not affect confirmed and previously paid orders.
6. The order may be rejected or suspended when payment fails or a transaction is suspected to be unauthorized.

Article Six Bis: Internal Balance and Wallet

1. The store may provide a balance or internal wallet service, which enables the customer to charge monetary amounts and convert them into electronic balance linked to their account inside the store.
2. The balance is used exclusively to purchase products, services, licenses, or features available inside the store, and it is not considered a bank account, general payment wallet, savings or investment method, or financial deposit.
3. The customer has the right to request a refund of the value of the paid and unused balance within seven (7) days from the date of charging it, unless the balance has been used, part of it has been consumed, or it resulted in the execution of an order or activation of a service or product.
4. After the end of the seven (7) day period, the balance remains valid for use inside the store only, and is not refundable in cash, without prejudice to any rights established for the customer under the applicable laws.
5. Any promotional or free balance, rewards, or additional amounts granted by the store within offers or marketing campaigns are not considered an amount paid by the customer, and are not refundable in cash or transferable, and are used inside the store only according to the terms of the offer.
6. It is not permitted to sell, transfer, assign, exchange the balance for cash, or use it outside the store, unless the store expressly permits this.
7. The available balance appears to the customer inside their account, and the store’s electronic records are considered a reference for proving charging, use, and settlement operations, with the customer’s right to object according to the procedures approved in this agreement.

Article Seven: Order Procedures and Correction of Input Errors

1. The purchase process is carried out through clear steps: selecting the product ← reviewing the cart ← confirming the data ← payment.
2. Before confirming payment, the customer is provided with a step to review their order and correct any input error.
3. Pressing the complete purchase button indicates the customer’s obligation to pay.
4. If the customer made an error in their electronic correspondence and was not provided with a means to correct it, they may notify the store of the location of the error immediately upon becoming aware of it within the period prescribed by law.

Article Eight: Refund, Cancellation, and Right of Withdrawal Policy

1. Right of withdrawal: The customer has the right to withdraw from the contract within seven (7) days from the date of contracting/receipt in accordance with Article (13/1) of the E-Commerce Law, provided that the product has not been used or benefited from.
2. Exception for digital products: As an exception to Clause (1), and in accordance with Article (13/2) of the law, the right of withdrawal does not apply to digital products, licenses, files, or scripts that are downloaded over the Internet, activated, or benefited from; accordingly, these sales are final after delivery, activation, or making the download available.
3. Exception for defect and non-conformity: The “final sale” rule does not apply to a product that is defective or non-conforming to the description published on the product page (such as a defect that prevents completing the download or activation); in this case, the customer has the right to request repair, replacement, or refund.
4. Prior acknowledgment: The customer expressly acknowledges before completing the purchase their knowledge that the right of withdrawal for digital products is waived for the reasons stated in Clause (2), and their consent to the immediate start of making available/downloading.
5. The customer has the right to cancel the order before delivery, activation, or the start of service execution, unless the service has started at their request or was customized for them.
6. Delayed delivery: If the store delays delivery or execution for more than (15) days from the date of contracting or the agreed date, the customer has the right to terminate the contract and recover all amounts paid, unless the delay is due to force majeure (Article 14 of the law).
7. When a refund is approved, the amount is returned to the original payment method whenever possible within an appropriate processing period.
8. In cases of termination caused by the store (delayed delivery or defect/non-conformity), the full amount is refunded without charging the customer payment provider fees. Otherwise, payment provider or transfer fees may not be refundable if they are outside the store’s control, unless the laws decide otherwise.

Article Nine: License and Digital Product Terms

1. The customer has no right to resell, rent, share, or transfer ownership of the product or license to any person or entity.
2. The license is specific to its owner registered in the store. It may not be transferred to another person except with prior written approval from the store management according to its approved procedures.
3. All products and licenses are protected and encrypted and may be linked to the customer’s server data (such as the IP address).
4. Changing the license IP address is free for its owner only, through the official website or approved means.
5. The permitted period between each IP change and another differs according to the type of product, and appears to the customer upon request or on the product page or control panel.
6. The customer undertakes to keep their license confidential and not publish or share it.
7. The customer bears responsibility for any unauthorized use of the license or leakage due to their negligence.
8. In the event it is proven that the product is operated on more than one IP address/server without authorization after review, the store has the right to suspend the license temporarily or permanently according to the seriousness of the violation, without refunding the amount in the event of a proven violation, while preserving the customer’s right to object and request review (Article Seventeen), and without prejudice to their legal rights.
9. Granting the license does not mean transferring ownership of the product, code, files, intellectual rights, or the right of redistribution.

Article Ten: Prohibited Use

1. It is prohibited to tamper with the product or attempt to decrypt, bypass the protection system, or modify licensing files.
2. It is prohibited to modify the product, tamper with its files, or change its programming structure, even for personal use, unless this is authorized in writing.
3. It is prohibited to redistribute, copy, publish, or share the product without authorization.
4. It is prohibited to use the product or store in a manner that violates applicable laws, the rights of others, or public morals.
5. It is prohibited to use the product in fraudulent, misleading, or harmful activities to the store or others.
6. Attempts of unlawful access or disabling protection systems are considered a violation that may require accountability under the Anti-Cyber Crime Law, in addition to contractual measures.
7. Upon proof of any violation, the store has the right to suspend the license or account or prevent future dealings according to the seriousness of the violation.
8. The store is not obligated to disclose inspection mechanisms or protection algorithms in order to protect its systems; however, the customer may request review of the case through official means and be provided with a general reason for the action whenever possible without harming protection systems.

Article Eleven: Technical Support and Updates

1. Technical support is available without a specified expiration period, unless the product page states otherwise.
2. Support is provided according to the approved support periods and times.
3. The availability of support does not mean that the store is obligated to solve all problems in all environments.
4. Support does not include problems resulting from the customer modifying the product, misuse, or external conflicts.
5. The store does not guarantee solving problems of an unsuitable operating environment or external additions/scripts.
6. Updates differ between products (free/paid/conditional) according to the product page.
7. The store may stop support or updates when the product life cycle ends or it is replaced, with clarification whenever possible.
8. The customer must provide sufficient information, and the store has the right to delay support when the customer does not cooperate.

Article Twelve: Customer Responsibility

1. Ensuring that the product matches their needs and operating environment before purchasing.
2. Protecting their account, licenses, and files and not sharing them.
3. The store is not responsible for problems resulting from server partners, administrators, programmers, or any party that has access to the customer’s files.
4. Responsibility remains with the primary license owner registered in the store.
5. Taking backups before installing any product or update.
6. Using the product according to the laws and not employing it in a violating activity.

Article Thirteen: Store Responsibility and Warranty

1. The store undertakes to provide the products according to the description shown on the product page.
2. The store is not responsible for conflicts resulting from scripts, additions, or external systems used by the customer.
3. The store bears no responsibility for damages resulting from misuse of the product or violation of the terms, within the limits permitted by law.
4. The store has the right to suspend or stop any license when suspected of violating use until the case is reviewed and the appropriate decision is taken.
5. The store does not guarantee that products are free from every error or suitable for every purpose unless expressly mentioned on the product page; provided that this does not prejudice the customer’s legal right in a product that is defective or non-conforming to the description, so they retain their right to repair, replacement, or refund.
6. The store is not responsible for service interruption due to reasons beyond its control (hosting failures, service providers, cyberattacks, force majeure).

Article Fourteen: Intellectual Property

1. All intellectual property rights of the products, content, logos, names, designs, files, and scripts are owned by the store or licensed to it.
2. Purchasing the product does not transfer its ownership, code, or intellectual rights, but grants a limited right of use according to the license terms.
3. It is prohibited to copy, publish, sell, modify, or distribute any product or content without prior written approval.
4. It is not permitted to remove or modify ownership notices, protection codes, or licensing data inside the product.
5. Any unauthorized use is considered a violation that may result in legal procedures.
6. The foregoing does not prejudice any rights established by law for the customer.

Article Fifteen: Electronic Advertisements

1. The store undertakes, in any electronic advertisement, to include a statement that it is “advertising material”, the store name and means of communication, and essential information about the product, in accordance with Article (10) of the E-Commerce Law.
2. The advertisement does not include any false or misleading claim or a trademark that the store does not have the right to use (Article 11).
3. The official electronic advertisement issued by the store is considered a complementary and binding document within the limits of what is stated in it.

Article Sixteen: Offers and Discounts

1. The store may provide offers, discounts, or promotional codes according to the terms and duration specified at the time of announcement.
2. It is not permitted to combine more than one offer except by express text.
3. The store has the right to cancel or modify offers before they are used, without affecting confirmed and paid orders.
4. When announcing any discount, the store undertakes to comply with the applicable laws and controls (including truthfulness of the price before the discount, obtaining a discount license whenever applicable, and avoiding fake discounts).
5. The customer has no right to misuse offers or exploit technical errors to obtain an undeserved discount.

Article Seventeen: Complaints and Objections

1. The customer may submit a complaint or objection through the official contact channels published in the store.
2. The complaint must include the order number, account data, or what helps with the review.
3. The store undertakes to review complaints within an appropriate period.
4. If the objection relates to suspension of a license or account, the store has the right to review technical logs and take the appropriate decision, and the customer is given a general reason for the action.
5. Submitting a complaint does not prevent the customer from resorting to the competent authorities, including the Ministry of Commerce through the “Commercial Report” application and unified number (1900), and the Saudi Data and Artificial Intelligence Authority (SDAIA) in matters related to personal data.

Article Eighteen: Electronic Communications

1. Official communication is carried out through email, mobile number, control panel, Discord, or the approved means in the store.
2. Electronic notifications and messages sent by the store to the registered contact details are considered an official means of notification, and acquire their evidentiary effect in accordance with the Electronic Transactions Law.
3. The customer must follow up on their contact details and update them when needed.
4. The store bears no responsibility for non-receipt of notifications due to an error in the customer’s data, settings, or service provider.
5. Direct marketing messages are subject to the customer’s prior explicit consent according to what is explained in the Privacy Policy, with an unsubscribe method in every message.

Article Nineteen: Force Majeure

1. The store bears no responsibility for any delay or disruption arising from reasons beyond its control (natural disasters, general outages, Internet or electricity outages, cyberattacks, decisions of competent authorities, or any force majeure circumstance).
2. The store seeks to reduce the effect of these circumstances and restore the service when the cause ceases.

Article Twenty: Amendment of Terms and Conditions

1. The store has the right to amend these terms as needed.
2. The amendments become effective from the date they are published in the store, unless otherwise stated.
3. The customer’s continued use of the store after the amendment means their acceptance of the amendments, with the store’s obligation to make the updated version clearly available.
4. The amendments do not affect confirmed and previously paid orders except within the limits permitted by law or if the amendment is in the customer’s interest.

Article Twenty-One: Applicable Law and Jurisdiction

1. These terms are subject to the laws and regulations applicable in the Kingdom of Saudi Arabia.
2. Any dispute arising from these terms or from using the store is subject to the competent authorities in the Kingdom.
3. The parties seek to resolve any dispute amicably before resorting to the competent authorities whenever possible.

Article Twenty-Two: General Provisions

1. If any clause becomes unenforceable, this does not affect the remaining clauses and they remain valid.
2. Arabic is the approved language for interpreting these terms.
3. The customer’s purchase of any product means their full acceptance of these terms.
4. These terms are not canceled or amended except through the store management or by publishing an updated version.
5. The product page, Privacy Policy, Refund Policy, and any special terms published in the store are considered an integral complementary part of these terms and conditions.